Friday, August 31, 2012

Your Word is Your Honor

We live in a consulting/advisory world. My words to clients, within my power of ability, is sacrosanct.

I don't lie to them nor do I promise what I can not in good faith deliver. Many times delays occur, as this past week with the storm called Isaac, some projects and efforts were delayed.

When you go out to visit your customers, if you are in sales, do you feel the need to say yes to anything and everything the customer asks, wants or thinks about? Hopefully not, but if you do, here is something to think about.

23:24 says: Observe and do what is emitted from your lips just as you have pledged to the Lord, your God, as a donation, which you have spoken with your mouth.   כד. מוֹצָא שְׂפָתֶיךָ תִּשְׁמֹר וְעָשִׂיתָ כַּאֲשֶׁר נָדַרְתָּ לַי־הֹוָ־ה אֱלֹהֶיךָ נְדָבָה אֲשֶׁר דִּבַּרְתָּ בְּפִיךָ:

This is talking about donations, not tzedaka or charity pledges. A nidava in Hebrew is similar to a swearing to do something. As in, I swear to bring a sacrifice. But I have been in many meetings where, especially sales people, will swear to the client everything they want will be done or is in the product.

Your customer is just as important as a promise you make to God and in some ways for you possibly even more so. Think about this the next time you get into the same situation. Your clients may not be as forgiving as God is to to us.
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Parsha Ki Teitzei in the book of Devarim, Deuteronomy 21:10-25:19 It is said that the Torah or Bible
could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom