Friday, April 19, 2013

Honesty is the Best Policy

Don't lie to customers. Really, do not lie to customers.

No matter how many times I say this to sales people, trainees or employees, they still do it.I could ask if they are Bible believeing people but I doubt that is the correct way to handle this.

When you have good news, you usually say it to the person's face directly.  When you have bad news you try to make it sound better, which is understandable. However, lying will not make the bad news any better, it should only make it all worse.

Sometimes the simpler way is the better way. Some may argue that in parsha Kedoshim are a different form of the Ten Commandment but let us just say these are reiterating some known laws.

11. You shall not steal. You shall not deny falsely. You shall not lie, one man to his fellow.   יא. לֹא תִּגְנֹבוּ וְלֹא תְכַחֲשׁוּ וְלֹא תְשַׁקְּרוּ אִישׁ בַּעֲמִיתוֹ:

Keep this in mind for your employees and your customers. Confess when you do something incorrectly and be upfront on subjects or solutions you are not well versed. Your clients will appreciate it much more knowing you were honest with them.

Parsha Acharei Mot-Kedoshim in the book of Vayikra 16:1 - 18:30 and  19:1-20:27
It is said that the Torah or Bible could be interpreted in over 70 ways. More likely these days 100's of ways. In light of this idea, I am writing some posts that bring a business sense to what we can learn on a weekly basis. Enjoy, Shabbat Shalom

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